Frequently Asked Questions


COMING SOON

Getting Started

Sign and return both ELD and Temperature Letters to [email protected].

Fill out the 2 min, ELD Survey

https://forms.microsoft.com/r/sXsgT1x7cv

Fill out the 2 min, Temperature Survey

https://forms.microsoft.com/r/JKqZs80b93

Create an Account with One Network: If your organization does not have an account with ONE Network, create an account by visiting https://www.onenetwork.com/register-to-join-one-network.

Select your preferred integration method:

Thank you for filling out the form.

If you have selected EDI or API as your integration method:

  1. A member of our team will review your information, confirm your setup in the
  2. If you have not integrated with us in the past, you will be sent an Integration agreement to

The API/EDI team will then reach out to you to and help you complete the integration.

If you have selected ELD:

Please follow steps on the Quick Guide to ELD Tracking

If you have selected Mobile:

Please use these guides

Driver Application User Guide

Anonymous Off-Network User Guide

In Scope vs Out-of-Scope

In-Scope

Any Kroger or Vendor Managed shipments tendered through One Network or Itrade, whether a Kroger or Vendor Manage Lane

Out of scope for both ELD and Temp:

  1. Inbound to a manufacturing facility, not tendered via One Network
  2. Inbound to a Kroger Fulfillment Center
  3. Direct Store deliveries (DSD)
  4. Less than Truckload (LTL)
  5. small parcel

Out of scope for Temp Requirements:

  1. Ambient loads
  2. All produce suppliers
  3. All case-ready meat supplier

**Kroger defines FTL as shipments exceeding 10,000 lbs or 750 cubic feet.

 

Yes, floral shipments are considered as produce. Floral shipments are not required to send temperature data to One Network

Kroger is requiring all Carriers, Brokers and Suppliers to sign and return the ELD letter to Kroger ([email protected] ). If you do not ship temperature-controlled products to Kroger, you do not have to sign the Temperature letter.

  • If the Reefer Trailer is single temp, you are not required to send the temp of all three zones
  • If the shipment does not require different temperature zones, you are not required to send the temp of all three zones

Kroger defines Full Truck Load (FTL) as shipments exceeding 10,000 lbs or 750 cube. If your shipments exceed this, they are considered as FTL and are not exempted.

Exemptions will not be granted. Please refer to in Scope versus Out of Scope.

 

 

We have not set any product temp variances or discussed deny products through this solution.

 

One Network Data Integration Options

ELD Telematics Integration – ELD Based tracking is an easy and secure way to connect your ELD units to One Network to share vehicle location data.

Carrier Mobile Application Integration – This option allows carriers to send location tracking data directly from their Mobile device.

EDI Telematics Integration – EDI is a direct system-to-system integration that would push shipment location data from your internal systems to One Network

API Telematics Integration – One Network API supports timely and frequent updates from your source system to One Network

Kroger managed (pre-paid) carriers are required to send EDI 204, 214 and 990 to One Network.

Non-Kroger managed (Collect) carriers are required to send EDI 214. EDI 204 and 990 are optional.

Other

Kroger does require all Suppliers, Carriers and Brokers to sign the ELD and Location letters and send back to [email protected]

Kroger and One Network do not have requirements on who sends the data. One Network can accept the data from the Supplier’s TMS or directly from their carrier(s).

Our recommendation is:

  1. Follow up with your carrier(s) and determine who will be sending the data.
  1. If your carrier(s) will be sending the data, please have them take these actions:

And gain-

  • Visibility into Shipments and real-time tracking
  • Propagation of issues up stream & downstream
  • Multi-party execution of all scheduling and full visibility of carrier
  • Real-time location tracking and temperature data
  • Ability to measure on-time, in-full

To learn more about One Network capabilities, please visit [email protected]

Yes, your TMS provider can send data to One Network!

  1. Sign and return both ELD and Temperature Letters to [email protected]
  2. Fill out the 2 min, ELD Survey - https://forms.microsoft.com/r/sXsgT1x7cv
  3. Fill out the 2 min, Temperature Survey - https://forms.microsoft.com/r/JKqZs80b93
  4. Create an Account with One Network: If your organization does not have an account with ONE Network, you must first create an account with One Network by visiting: https://www.onenetwork.com/register-to-join-one-network.
  5. Select your preferred integration (You can enter your TMS providers contact information in the Technical Contract field if you want them to be included in the communication from One Network).                            If your organization already has a ONE Network account, please make your selection to start the process to send your ELD information: Supplier Integration – Kroger Transformation (onenetwork.com)

If you are the supplier and your carriers will be sending the data to One Network, please take the following actions:

  1. Fill out the 2 min, ELD Survey - https://forms.microsoft.com/r/sXsgT1x7cv 
  2. Fill out the 2 min, Temperature Survey - https://forms.microsoft.com/r/JKqZs80b93
  3. Create an Account with One Network: If your organization does not have an account with ONE Network, you must create an account by visiting-  https://www.onenetwork.com/register-to-join-one-network.
  4. Join One Network: If your organization does not have an account, please join the network: https://www.onenetwork.com/register-to-join-one-network/ and you will gain:
  • Visibility into Shipments and real-time tracking
  • Propagation of issues up stream & downstream
  • Multi-party execution of all scheduling and full visibility of carrier
  • Real-time location tracking and temperature data
  • Ability to measure on-time, in-full performance

If you are already integrated with One Network via EDI data, the process is the following:

  1. Sign and return both ELD and Temperature Letters to [email protected].
  2. Fill out the 2 min, ELD Survey - https://forms.microsoft.com/r/sXsgT1x7cv
  3. Fill out the 2 min, Temperature Survey - https://forms.microsoft.com/r/JKqZs80b93
  4. Select your preferred integration method: Make your selection below and start the process to send your ELD information:
    1. Carriers and Brokers: Carrier Integration – Kroger Transformation (onenetwork.com)
    2. Suppliers: Supplier Integration – Kroger Transformation (onenetwork.com)

We can certainly setup a call. We request you complete the following steps prior to setting up a call:

  1. Sign and return both ELD and Temperature Letters to [email protected].
  2. Fill out the 2 min, ELD Survey -https://forms.microsoft.com/r/sXsgT1x7cv
  3. Fill out the 2 min, Temperature Survey -https://forms.microsoft.com/r/JKqZs80b93
  4. Create an Account with One Network: If your organization does not have an account with ONE Network, you must first create an account with One Network by visiting: https://www.onenetwork.com/register-to-join-one-network.
  5. Select your preferred integration method: If your organization already has a ONE Network account, please make your selection below and start the process to send your ELD information:
    1. Carriers and Brokers: Carrier Integration – Kroger Transformation (onenetwork.com)
    2. Suppliers: Supplier Integration – Kroger Transformation (onenetwork.com)

Once these steps are completed, please reach out to [email protected] and request a call with more details and any questions you may have. This will ensure we have the right subject matter experts on the call.

For location data, you will need to be setup with an ELD provider and have ELD devices installed, and data sent to One Network.
Here is a list ELD providers to get you started: Supported Telematics Providers

We encourage you to review Kroger’s requirements for sending Location and Temperature data to ensure your shipments meet the requirements to send this data

Though Kroger does not have a fee structure to support chargebacks at this time, Kroger is actively monitoring for ELD tracking compliance. Kroger requires all its carriers and vendors to meet the requirement of sending location data at the earliest.

As you go through the registration process to join One Network, you will be presented with terms of service which will outline the costs.

Integrating your real time Location and Temperature data via API and EDI have integration costs associated. As we process your EDI/API integration request, you will be presented with an Integration agreement which will outline the costs.

Contact Us

Kroger Program Questions

[email protected]

One Network Questions

[email protected]

One Account Creation Support

[email protected]